My husband and I were told that all diagnostic testing for infertility would be covered by our insurance, however, since the diagnostic code used on the bills sent to insurance contain the word infertility, they are not covering anything. we have not yet even been told if we are going to be needing treatment, and already have bills totaling approximately $5,000 that insurance is not covering. I asked them to show me in my policy where this is stated, and it only states that Infertility Treatment is not covered. Any guidance on how i can handle this? Diagnostic codes cannot be altered.

Thank you.